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Customer Satisfaction and Quality
Q What can banks and financial institutions do to retain their customers and make them feel valued?Is there a cost involved in not making customer service a priority? Explain your answer.
The bank is an important institution to keep the world's money safe and secure. People use to visit banks and avail banking services before but today times have changed. Banks want to provide the best services to their consumers for more business for their banks. The banks are changing their technology and making things very faster. The fast-changing world and the immense competition have made time short for every individual and everyone is visiting the bank in an online manner. All the business transactions are done online today through internet and mobile banking services.
